Where will my driver meet me at the airport and how much waiting time is included?

Your driver will meet you at Arrivals with Executive Line name board at all airports . You will receive exact instructions of the meeting point in your email confirmation when you make the booking.

We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver in accordingly.

Within your booking quote we include 60 minutes waiting time for international arrivals and 30 minutes for domestic arrivals. After this waiting time fees are charged accordingly. If you think you might take longer than this to clear customs and reach your driver you can extend the time that the free waiting period starts from by selecting a delay time when booking

How do I make a booking?

You can make bookings using on our website or simply give us a call on 01223 478544

How will I know when my car is on the way? (registration plate, no. etc, model

Shortly before the journey time, we will send you an SMS with the driver’s details including the make and model of the car and the driver’s contact number. You will then be able to track your driver through the app to see the driver’s estimated time of arrival

What shall I do if my driver is late?

You can track your driver on our app or from the link in the SMS sent to you when your driver is on their way. If you haven’t received this message and want an update on your booking you can call our contact centre on 01223478544

I’ve lost something in one of your cars. How do I get it back?

If you think you’ve lost an item in one of our vehicles fill out the contact form with a description of your items and contact details. A member of the team will be in touch to provide an update. You can also contact the driver shortly after the booking to attempt to arrange to collect the item where possible.

Please note: Lost Property is open from 08:00am to 17:00pm each weekday and from 08:00am to 20:00pm each weekend for queries. Lost Property are shut on bank holidays but customer relations can help if the item is urgent.

What is your cancellation policy?

We have agreed with the carriers that if you order over the phone or online you have the right to cancel your order up to 24 hours before your scheduled pick-up time with no penalty. Refunds will not be made where less than 24 hours notice is given. For a full breakdown of our cancellation charges visit our terms and conditions.